FAQ - Frequently asked questions
Welcome to AUTOVA Motorsport: Drive with Confidence
At AUTOVA Motorsport, your trust and satisfaction are our top priorities. We are committed to delivering exceptional service, ensuring you feel secure and confident in every interaction with us.
Here, you’ll find answers to the most common questions. If you need further assistance, feel free to reach out at autova.team@gmail.com.
1. WHAT ARE THE SHIPPING TIMES?
We aim to process your orders within 1-2 business days. Delivery times are typically 7 business days.
In rare cases, delays may occur due to high demand or unforeseen circumstances. Rest assured, we are here to assist you should any issues arise.
2. WHAT ARE THE SHIPPING COSTS?
We offer free delivery across Australia, ensuring a smooth and cost-effective shopping experience for our local customers.
3. WHERE DO YOU SHIP?
We proudly ship worldwide. However, some restrictions may apply to certain countries due to local regulations or logistics challenges. If your location is affected, we sincerely apologise—please contact us for further details.
4. WHAT IF MY DETAILS WERE ENTERED INCORRECTLY OR HAVE CHANGED?
If you’ve noticed an error in your details, please contact us immediately at autova.team@gmail.com.
While we can update your information before dispatch, we cannot modify orders once they have been shipped. If your package is returned to us, we will reach out to find a solution together.
5. HOW CAN I TRACK MY ORDER?
We provide tracked shipping for your peace of mind. Simply email us at autova.team@gmail.com, and we’ll send you your tracking details.
Please note that tracking updates may take 3-5 days to appear in the system.
6. DO YOU OFFER RETURNS?
Absolutely. We stand by the quality of our products, which is why we offer a 30-day return policy. This gives you plenty of time to make your decision, risk-free.
To be eligible for a return:
✅ The item must be unused.
✅ It must be in its original condition and packaging.
7. WHAT IF MY PRODUCT IS FAULTY OR DAMAGED?
Your satisfaction is our priority. If your item is faulty or damaged, we will replace it immediately.
To process your request:
📸 Take a photo or video of the damaged item.
📧 Email it to us at autova.team@gmail.com with a brief description.
We’ll respond promptly to resolve the issue.
8. HOW DO I OBTAIN A REFUND?
Once we receive and inspect your return, we will notify you and process your refund to your original payment method.
Rest assured, this process is fast and seamless, ensuring you experience no unnecessary delays.
9. IS ONLINE PAYMENT SECURE?
Yes, absolutely. Your payment information is encrypted and processed securely through certified partners, ensuring your data remains confidential and protected.
10. WHAT ARE AUTOVA MOTORSPORT'S VALUES?
At AUTOVA Motorsport, we believe in quality, reliability, and trust. Our mission is based on:
🏆 Performance – Offering high-quality automotive solutions trusted by motorsport professionals.
🔧 Integrity – Prioritising your safety and satisfaction in every product we offer.
🚗 Passion – Delivering exceptional service with dedication and expertise.
We strive to be your trusted automotive partner, providing solutions that enhance your driving experience with confidence.
11. HOW CAN YOU BE SURE OF OUR COMMITMENT?
AUTOVA Motorsport is not just a brand—it’s a promise. With a dedicated Australia-based customer support team available 24/7, we’re here for you at all times.
From order placement to post-purchase support, we are committed to excellence in every interaction.
For any additional questions, feel free to contact us at autova.team@gmail.com. Your satisfaction, trust, and driving experience matter most to us.